Returns & Exchanges
At Counter Culture Coffee, we want you to love your brew, but because coffee is a perishable food item, we cannot accept returns on roasted beans. If you are unsatisfied with your order or have issues with your brewing equipment, please contact our team within 30 days of purchase.
Contact Support
Email our customer experience team with your order number and a brief description of the issue with your coffee or equipment.
Quality Assessment
For equipment defects or shipping damage, please attach a photo of the item so our technicians can determine the best course of action.
Receive Authorization
Once reviewed, we will provide a return merchandise authorization (RMA) for hardware or confirm a replacement for perishable goods.
Resolution
We will issue a refund to your original payment method or ship out a replacement bag of fresh-roasted coffee immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing