Frequently Asked Questions
Everything you need to know about our freshly roasted beans and delivery.
How soon will my coffee be shipped after roasting?
To ensure maximum freshness, we roast our beans to order. Most orders are shipped within 24 to 48 hours of roasting, so you receive your coffee at its peak flavor profile.
Do you offer a subscription service?
Yes, we offer flexible subscription plans that allow you to receive your favorite blends on a weekly, bi-weekly, or monthly basis at a discounted rate.
What is your return policy on coffee beans?
Because coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an error with your order or you are unsatisfied with the quality, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct trade relationships, ensuring that our farmers are paid above fair-trade prices and that all farming practices are environmentally sustainable.
Can I change or cancel my order after it has been placed?
Since we begin the roasting and fulfillment process quickly, changes must be made within 4 hours of placing your order. Please contact our support team immediately for assistance.
Do you provide whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings tailored for Drip, Espresso, or French Press brewing methods.